Subscription Cancellation
Subscriptions normally would be cancelled in one of the following five ways at Novalnet:
- Through an automated API call from the merchant server.
- Automatically on receipt of a return debit note.
- Automatically when a subscription is not extended because the renewal transaction fails.
- Manually by the merchant (in the Novalnet Admin Portal)
- Manually by the end customer (in the customer portal). This is an optional service and can be deactivated by merchant.
Option 1: Cancellation through the Novalnet admin portal
To cancel the active subscription in your portal, follow the below steps,
- In your portal, go to the Search menu and search for the transaction to be listed by using the corresponding filtering options
- Click on the transaction for which you want to cancel the subscription.
- Then navigate to the Subscription tab.
- Select the reason for Subscription cancellation, and then click on the Cancel Subscription button.
Option 2: Via direct API
For establishing the direct API call with the subscription cancellation, refer the link here