Manage Orders
Order Management
Manage your orders and view their details under Orders -> Overview in your Shopware admin panel.
Transaction Overview
1. Click the order number as shown below
2. You will have a detailed overview of the Novalnet transaction details in the Novalnet section under the Details tab.
Order details for Instalment payments
To review the completed and pending payments for a particular instalment order, choose the particular order and click the Instalment menu, then scroll down to the Instalment Summary section.
Admin order creation
This order creation process supports only the payments made through Invoice, Prepayment and Multibanco.
Step 1: Navigate to Orders -> Overview and Click Add order.
Step 2: Go to the Customer tab in the pop-up, click Add new customer to add a new customer, or choose an existing customer from the list for whom an order needs to be created.
Please select the appropriate sales channel, as there are multiple available options.
Step 3: Then, navigate to the Products -> Add Product -> {choose the product/item}, and click the checkbox as shown below.
Next, go to Options, choose the Payment method from the drop-down list, shipping address and click Preview order.
Go to Details to view the order details and payment details. After reviewing the details, click Details.
Choose the appropriate remind payment setting in the Remind pop-up as shown below
The order will then be created, and Comments will be updated in the shop admin panel.
Confirming / Cancelling a transaction
Depending on your “Payment action” configuration, the order status will be automatically set to “Authorized” if authorization (reservation) is required for an order.
You can confirm or cancel a transaction that is either Authorized. Navigate to Orders -> Overview in your shop admin panel and choose the order. On the order detail page, click Confirm to confirm the "Authorized" order.
To cancel an "Authorized" order, click Cancel on the order detail page.
After confirming or cancelling the order, the new transaction details will be displayed under Comments.
Refunding an order
You can refund the buyer either the full or partial order amount. Navigate to Orders -> Overview, select the particular order, and click Refund.
Please follow the steps below to issue a refund.
Step 1: Enter the Refund amount.
Step 2: Note down the Refund reference for your future reference (only for existing transactions).
Step 3: Click Refund to refund the amount to the buyer.
The payment status will change once the total/partial order amount has been refunded. At this point, a new transaction (TID) will be generated. You will see the new transaction details under the Comments section of the order.
Refunding Instalment orders
To refund an instalment order, navigate to Orders -> Overview and click the order. Scroll down to the Instalment Summary section and select the more options icon & click Refund next to the Paid instalment cycle that should be refunded.
Once the instalment order amount has been refunded, you will see the new transaction status under the Comments section of the order.
Cancelling Instalment orders
To cancel the instalment orders through options, navigate to Orders -> Overview and click the Details tab under Novalnet. Then click Instalment Cancel.
Please follow the steps below to cancel the instalments in two different ways,
Cancel All Instalment - This option will cancel the current and subsequent orders. Also, a refund will be initiated for the previously executed instalment orders.
Cancel All Remaining Instalment - This option will cancel all the upcoming instalment orders, excluding the current in progress.