Additional Services

Activation of the additional services

Additional services can be activated through the following steps:

1. In your Novalnet Admin Portal, under the menu Additional Services
2. Click on the Activate link of the respective additional service(s) you want to activate.

Refer the video below for more details,

Few of the most frequently used additional services

Short link to the payment form via URL shortener

A short URL service (URL-shortener) shortens long Internet addresses. The short link version can then be conveniently and visually more attractively shared. Especially in the social media sector, short links have become widely accepted, as there, for example with Twitter, the character set is often limited. Clicking on the short link then generates a redirection (301-Redirect) to the original internet address to our payment form.

Such a shortened URL could look like this: www.beispiel.de/gekuerzt instead of the long internet address www.beispiel.de/beispiel.php?id=234345&session=898714874657.php

This service can be used in many cases and can be flexibly adapted to your individual needs. A possible scenario would be: The buyer has not yet paid his order or has canceled the payment by mistake and therefore asks you to provide him with the payment options again. You can now send your customer a short link to a pre-filled payment form, in which he/she selects one of several payment options and only enters his/her relevant data.

However, it would also be conceivable to use a short link if you want to send the buyer an invoice by mail or e-mail and enable him/her to not only pay by bank transfer but also to select other payment methods such as credit card.

You can also integrate the short link into a payment reminder. Whether this reminder is sent by e-mail or by post: It is easy for the buyer to copy the URL and enter it in the browser.

The advantage of the Novalnet short link

The advantage of the short link version is that this URL not only looks clean but also eliminates the risk of a line break in an email. Such a line break may lead to errors when clicking because only a part of the URL is called. Furthermore, this short link is easier to copy and paste into the browser. Another advantage is that the short address (e.g. sent in a letter) can be copied more easily and quickly.

Payment reminder by post (DE or international)

If a buyer should not pay on time Novalnet AG will automatically send a payment reminder by e-mail. However, e-mails can get lost, they end up in the spam folder or are accidentally deleted. In many cases, however, buyers simply do not trust payment reminders by e-mail, as they suspect fraud due to the numerous phishing mails. The postal payment reminder of Novalnet AG prevents all these cases. Novalnet automatically generates, prints and sends the corresponding payment reminders on request. The payment reminder by mail can be individually adapted to your Corporate Identity using a very large number of placeholders. This includes, for example, your company logo or the company address and much more. It is also possible to use the proven standard template of Novalnet AG.

Specific IBANs:

A common scenario: The customer has completed the purchase process, wants to transfer the outstanding amount and searches in vain for an order or invoice number. But no matter, the merchant will already know who paid what - even without the annoying numbers. In order to make this search a thing of the past, Novalnet AG can now assign specific IBANs. Incoming payments can thus be clearly assigned. You receive order-related or customer-related specific IBANs, with the help of which error-prone interpretations of the intended purpose or incorrect entries by your customers can be avoided from the outset.

For each order, for each end customer or for each of your projects (websites), or even for you as a dealer, Novalnet AG can assign "specific IBANs". With the receipt of payment, this specific IBAN is automatically recognized and clearly assigned.

The thereby simple and much faster allocation of the payment in the financial accounting allows almost perfect process management, which increases the allocation of payments up to 100%. Particularly helpful for online merchants is a significantly reduced workload in the allocation of all credit notes. In addition, entrepreneurs benefit from the usual transparent overview of their transactions in the Novalnet Admin Portal.

Billing in MT940 format

MT940 is the SWIFT standard for the electronic transmission of account statement data. Should you require this format, we will of course provide you with it.

Invoice Creation and Delivery

For every successful transaction via Novalnet you can have an automatic invoice created in PDF format. The invoice can be customized to your needs - logo, shop name, contact details etc.

You not only save resources and time but also money, by optimizing your internal operations. An optimized JSON API interface ensures the shortest possible processing times. A customer-specific invoice reference is likewise possible, as is a display of an individual payment reference. Furthermore, product information such as name, item, quantity, price and tax rate can be displayed for each article. The invoice appears as required in PDF format for the B2C or B2B process, whereby the VAT ID can be verified either by you or by Novalnet as an add-on service.

The automatic invoice is generated in the DIN-5008 format. In addition to two different email templates for HTML and text format, you can also choose the language from German, English, French, and Spanish. The invoice can be sent via Novalnet either by email or by post. The email invoice can be sent directly via your email server or via Novalnet.

You can view and download the invoices created and sent by Novalnet at any time via the Novalnet Admin Portal. Additionally, these invoices can be directly connected to the member area of the merchant/marketplace via API or a secure link. Novalnet supports you with fast and efficient customer service:

• Show contact information on the invoice
• Generation of the invoice in DIN-5008 format
• Multiple languages are available - standard languages are English, German, French and Spanish
• Two different email templates for HTML and TEXT format
• More than 300 placeholders for invoice and invoice email customization
• Creation and maintenance of separate language files for your invoice and invoice email

For the B2C segment, the invoice contains the product information, name/description of the product, unit, quantity, total price, tax rate, tax amount, customer-specific reference texts for each product and, for example, coupon information.

For the B2B segment, an additional check of the VAT ID can be carried out by Novalnet as an add-on service. The invoices are generated according to DIN 5008.

Payment form per URL shortener

Customized short payment link generated for shoppers who left the payment incomplete in your web shop. The link contains a payment form through which a shopper can make payments rather than re-initiating the order process. This link is shortened for easy accessibility for the shoppers to use them directly in their browsers. The payment status is notified to Novalnet with the details once shoppers complete payment.

Payment data expiry notifier

Novalnet provides an automated reminder email service that notifies merchants of their customers’ upcoming payment detail expiries (such as credit card expiry dates), including the customer number. This allows merchants to proactively inform customers to update their payment information in time, helping to prevent payment failures and revenue loss.

1st payment reminder by post (DE)

Novalnet sends payment reminders to shoppers through post inside Germany for an overdue invoice or when a return debit/chargeback occurs after payment is made. These payment reminder emails can be personalized with your company specifications like company logo. This is a part of the dunning process, which happens automatically.

1st payment reminder by post (International)

Novalnet sends payment reminders to shoppers through post for an overdue invoice or when a return debit/chargeback occurs after payment is made. These payment reminder mails can be personalized with your company specifications, like the company logo. This is a part of the dunning process, which happens automatically.

Specific IBAN per merchant

Novalnet as a European payment institution, can provide each merchant with an individual IBAN. For this, a separate IBAN account is created and assigned to a specific transaction in real time.

Refund unidentified credit to customer

If Novalnet receives a payment which doesn’t match any the transaction or remains unassigned to any credit, the payment will be refunded to the shopper from whom the payment was received.

Initiating legal proceedings (Debt collection)

The judicial process for payment is a civil court procedure, which serves the simplified enforcement of financial claims (§ 688 German code of civil procedure). It follows the "normal" dunning process (e.g. debt collection reminders, attorney reminders etc.). Thus, it is a simple and cost-efficient way to deal with the defaulting debtors. At the end of a successful judicial dunning process, you will receive a legally binding enforcement title. This title allows you to collect your claim by means of forced execution.

Manual booking

As a merchant, you can manually initiate a new payment booking for shoppers from the Novalnet Administration Portal. Additionally, you must be liable for PCI compliance when you use their credit card details to make a payment.

End customer invoicing

Novalnet generates invoices for end customers or shoppers with your company’s personalized business information.

2nd payment reminder by post (DE)

Novalnet sends payment reminders to shoppers for the second time through a post inside Germany for an overdue invoice or when a return debit/chargeback occurs after payment is made. These payment reminder mails can be personalized with your company specifications, like the company logo. This is a part of the dunning process, which happens automatically.

2nd payment reminder by post (international)

Novalnet sends payment reminders to shoppers for the second time through post for an overdue invoice or when a return debit/chargeback occurs after payment is made. These payment reminder mails can be personalized with your company specifications, like the company logo. This is a part of the dunning process, which happens automatically.

Specific IBAN per end customer

Novalnet can provide an individual IBAN per end user as a European payment institution. A separate IBAN account is created and assigned to a particular transaction in real time.

Specific IBAN per transaction

Novalnet can provide an individual IBAN per transaction as a European payment institution. A separate IBAN account is created and assigned to a particular transaction in real time.

Consulting services (per hour)

Consulting services for our projects that is usually charged hourly basis.

MT940 files for accounting / Novalnet merchant invoice in MT940 format

The accounting files at Novalnet, including invoices, can be exported or downloaded in MT940 format

Novalnet merchant invoice by post

Novalnet sends the merchant invoice to shoppers through post. The invoice carries all the necessary details.

Delayed payment reminder with debt collection service

Payment reminder email sent to shoppers for overdue services. If the payment remains unpaid still, the debt collection process is initiated.

Transaction data export to Google analytics

Integrating your transaction to Google Analytics from the Novalnet Administration Portal will allow you to analyse the transactions and sales activities. Google Analytics is a free web service that can be used to generate the report and evaluate statistics. The feature to export the data to Google Analytics can be activated from Novalnet Administration Portal.

Payment link to end-user to renew payment data of subscription

The payment data renewal reminder email is sent to the shopper along with a payment link. This payment link can be used to make a zero payment order to save the new payment data by replacing the old or expired data. This data will be saved for further orders when shoppers make one-click purchases.

Payment link to end-user to renew payment reference

The payment data renewal reminder email is sent to the shopper along with a payment reference. A payment reference is a token that allows shoppers to initiate new bookings without the need to re-enter their payment details.

Specific IBAN per project

Novalnet can provide an individual IBAN per project as a European payment institution. A separate IBAN account is created and assigned to a particular transaction in real time.

2nd Payment reminder by email

Novalnet sends payment reminders to shoppers for the second time through email for an overdue invoice or when a return debit/chargeback occurs after payment is made. These payment reminder emails can be personalized with your company specifications, like the company logo. This is a part of the dunning process, which happens automatically.

(Re-Payment) Transaction with payment reference

As a merchant, you need not directly store payment data. Instead, the Novalnet payment system creates a payment reference with the shopper’s payment data. Then, when the shopper wants to make another transaction, the payment reference is used to initiate a new booking by entering the payment data again.

Smart Payment Selection (SMP)

Smart Payment Selection is limited to a few payment methods displayed to the shopper based on their country, preference and previous orders. Furthermore, the automatic matching of several credit agencies is possible, such as Arvato infoscore or CRIF (Bürgel).

Turnover report per country

A single report will set forth the country-wise turnover in a merchant’s shop system.

Prepaid credit solution

Novalnet manages prepaid credit for the individual contractual partner and their services. The variants for the prepaid options are based on per end customer or as per project etc. The existing licenses cover our prepaid credit models. Our support team will assist in implementing the right prepaid credit solutions for you.

Management of escrow accounts

Novalnet maintains escrow accounts in accordance with § 13 ZAG a.F. and § 17 n.F. and may also open escrow accounts for any reseller/partner/affiliate of the merchant (payee). This can benefit merchants who use the integrated Affiliate Management solution of Novalnet.

Validation of the VAT number via the VIES database

VAT number validation is an automated check via the VIES database offered by the European Commission. Novalnet verifies the VAT number for shoppers from the following member states:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Estonia, Greece, Spain, Finland, France, United Kingdom, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia

Merchant Administration portal

Novalnet Admin Portal is an SSL-secured web portal which allows Novalnet Payment configuration with your Shop system.

Integration in Google Analytics

Integrating your transaction to Google Analytics from the Novalnet Administration Portal will allow you to analyse the transactions and sales activities.

BIN Lookup

Merchants can use BIN lookup to validate card data and gain valuable insights. By submitting a Transaction ID (TID) via the BIN Lookup API, they can retrieve details such as the card’s issuing bank, type, country of issuance, and other relevant data. This information supports fraud prevention, compliance, and enables targeted promotions like bank-specific deals, card-type discounts, and country-based offers.