Manage Orders
Order Management
Manage your orders and view their details under Customers -> Orders in your Shopware admin panel.
Transaction Overview
1. Click the View of a particular order ID to review the Novalnet transaction details for that order.
You will have a detailed overview of the Novalnet transaction details under Communication -> Customer comment.
Order details for Instalment payments
To review the completed and pending payments for a particular instalment order, click on the order number and scroll down to the Instalment Information section.
Confirming / Cancelling a transaction
Depending on your “Payment Action” configuration, the Payment status might be automatically set to “Reserved” if authorization is required for an order.
To confirm or cancel the transaction of an “Reserved” order, navigate to Customers -> Orders in your shop admin panel and select the particular order.
To confirm an “Reserved” order, select Confirm under the Novalnet tab and click the Update button on the order detail page.
Then, click Yes in the Manage Transaction popup. After manual confirmation, Novalnet will process the transaction.
To cancel an “Reserved” order, select Cancel under Manage Transaction and click the Update button on the order detail page.
Then, click Yes in the Manage Transaction popup. After you have cancelled the order, Novalnet will cancel the transaction.
After you have confirmed or cancelled, the new transaction details will be displayed under Customer comment. Refer to Transaction Overview for more details about the Comments.
Refunding an order
You can refund the buyer full order amount. Refund can be initiated by navigating to Customers -> Orders -> Choose the order by clicking the edit icon.
Provide the refund amount under the Novalnet tab and click the Update Button.
Once the full or partial order amount has been refunded, the order status will be changed. At this point, a new transaction (TID) will be generated. You will see the new transaction status under Customer comment section of the order. Refer to Transaction Overview for more details about the transaction details.
Refunding Instalment orders
To refund an instalment order, navigate to Customers -> Orders. Click to the Instalment Information section and click edit icon next to the completed instalment cycle that needs a refund.
In the refund field that appears, enter the refund amount and click Update.
Cancelling Instalment orders
To cancel the instalment orders through options, navigate to Customers -> Orders -> Novalnet in your shop admin panel. Under Instalment Cancel select instalment cancel type and click Update.
Please follow the below steps to cancel the instalments in two different ways,
Cancel All Instalment - Clicking this option will cancel the current instalment and all the subsequent instalment orders as shown below
Cancel All Remaining Instalment - Clicking this option will cancel all the upcoming instalment orders excluding the current instalment in progress as shown below