Manage Orders
Order Management
Manage your orders and view their details under SALES -> Orders in your Magento 2 admin panel.
Transaction Overview
1. Click the View of a particular order ID to review the Novalnet transaction details for that order.
2. Navigate to Information menu and the actual transaction details will be displayed under Payment Information.
Order details for Instalment payments
To review the completed and pending payments for a particular instalment order, choose the particular order and click the Instalment menu, then scroll down to the Instalment Summary section.
Manage On-hold Order
If your Payment Action is set to Authorize, the order status may be automatically set to On Hold.
To confirm or cancel such transactions:
- Navigate to SALES -> Orders in your Magento 2 admin panel and select the relevant order.
- To confirm the order: Click Capture on the order detail page, then click Submit Invoice. Novalnet will then process the transaction.
- To cancel the order:Click Void, then confirm by clicking OK in the popup. Novalnet will cancel the transaction.
After confirmation or cancellation, updated transaction details will appear under the Payment Information tab. For more details, refer to the Transaction Overview.
Refunding an order
To issue a full or partial refund, navigate to Sales -> Orders, select the order, then navigate to Invoices -> View and click Credit Memo.
- For a full refund, click Refund without changing quantities or amounts.
- For a partial refund, adjust the quantity or amount, then click Refund.
After processing, a new transaction ID (TID) is generated, and refund details appear under the Payment Information tab.
Refunding Instalment orders
1. To refund an instalment order, navigate to SALES -> Orders and click a particular order. Scroll down to the Instalment Summary section under Instalment menu and click Refund next to the completed instalment cycle that should be refunded.
2. Enter the Refund amount and click Refund.
3. Once the instalment order amount has been successfully refunded, you will see the new transaction status will be displayed under Instalment Summary.
Cancelling Instalment orders
To cancel instalment orders through options, navigate to SALES -> Orders and click a particular order. Scroll down to the Instalment Summary section under Instalment menu. Please follow the below steps to cancel the instalment in two different ways,
1. Cancel All Cycles - This option will cancel the current and subsequent orders. Also, a refund will be initiated for the previously executed instalment orders.
2. Cancel Remaining Cycle - This option will cancel all the upcoming instalment orders, excluding the current in progress.
Further, there will be no recurring instalments for that order.
Authorize with zero amount
1. In the Novalnet Admin Portal, if Payment Action is set to Authorize with zero amount, a transaction with amount 0 will be created. For more details, refer here.
2. To set the actual amount for this transaction, go to STORES -> Orders in your shop system, select the order, then navigate to Zero amount booking tab. Enter the amount in the smallest currency unit (e.g., 5025 for €50.25) and click Book transaction. The amount will be debited and a new TID will be generated.