Manage Orders
Order Management
Manage your orders and view their details under Orders -> Orders in your Gambio admin panel.
Transaction Overview
Click Show for the particular order number to see an overview of the Novalnet transaction details for that order.
Click the info icon under Comments to view the Novalnet transaction overview.
Order details for Instalment payments
To review the completed and pending payments for a particular instalment order, click on the order number and scroll down to the Instalment Summary section.
Confirming / Cancelling a transaction
To confirm or cancel an on-hold payment, go to Orders -> Orders in the shop admin panel to view the order details. Then, click Show.
You can use the drop-down list to confirm / cancel the order under Please select status field of the Manage transaction. Finally, click Confirm to confirm the changes.
After you have confirmed or cancelled an order, the new transaction details will be shown under Comments.
Refunding an order
You can refund the buyer either the full or partial order amount. Refund can be initiated by navigating to Orders -> Orders , select the order and click show to proceed further.
Under Refund Process enter the refund amount (in minimum unit of currency. E.g. 100 which is equal to 1.00). Click Confirm as shown below.
Once the full or partial order amount has been successfully refunded, the order status will get changed. At this point, a new transaction (TID) will be generated. You will see the new transaction status under Comments section of the order. Refer to Transaction Overview for more details about the Order Comments.
Reason for refund is vital for reference purposes.
Refunding Instalment orders
To refund an instalment order, navigate to Orders -> Orders and click the particular order. Scroll down to the Instalment Summary section and click Refund next to the completed instalment cycle that should be refunded.
Enter the Refund amount and click Confirm.
Once the instalment order amount has been successfully refunded, you will see the new transaction status under Comments section of the order. Refer to Transaction Overview for more details about the Order Comments.
Cancelling Instalment orders
To cancel the instalment orders, navigate to Orders -> Orders and click a particular order. Scroll down to the Instalment Summary section and click the Instalment Cancel.
Please follow the steps below to cancel the instalments in two different ways,
Cancel All Instalment - This option will cancel the current and subsequent orders. Also, a refund will be initiated for the previously executed instalment orders.
Cancel All Remaining Instalment - This option will cancel all the upcoming instalment orders, excluding the current in progress.