Debt Collection Cancellation
This feature cancels an active dunning or debt collection process associated with a specific transaction ID, using either the portal or API. It is used when the collection process is no longer necessary, such as when a payment has been completed through other channels. Once invoked, the collection process is halted, and no further recovery attempts will be made for that transaction.
Debt collection process can be canceled in the following ways at Novalnet:
- Manually by the merchant via the Novalnet Admin Portal
- Via an automated API call initiated from the merchant server
Option 1: Manual Cancellation via Novalnet Admin Portal
Steps to cancel debt collection via portal:
- Log in to the Novalnet Admin Portal.
- Navigate to the Search menu and locate the transaction using the available filters.
- Open the transaction details.
- Go to the Debt Collection Information tab.
- Click on Stop collection radio buttion.
- Select the reason for stop collection.
- Click on Stop Collection Now to terminate the collection case.
Option 2: Cancellation via API
For establishing the direct API call with the debt collection cancellation, refer the >> link << here.