Manage Orders
Order Management
Manage your orders and view their details under Orders in your shopify admin panel.
Transaction Overview
Click on the order number, where the Tags in the right panel displays the actual transaction details including Payment status, Payment name, Transation ID & Test order as shown below
Confirming / Cancelling a transaction
Depending on your “Payment capture method” configuration, the order status might be automatically set to “Authorized” if authorization (reservation) is required for an order.
To Confirm or Cancel the transaction for an “Authorized” order, navigate to Orders in your shop admin panel and select the order.
To Confirm the “Authorized” order, click the Capture payment and click Accept to capture the payment.
To cancel the “Authorized” order, navigate to More actions -> Cancel order and click Cancel order as shown below.
Refunding an order
You can refund either the full or partial order amount to the buyer. To initiate a refund for the order, Navigate to the Orders menu and respective order. Then, click on Refund.
Please follow the steps below to issue a refund.
Step 1: Enter the refundable amount by editing the Refund amount.
Step 2: Click Refund to refund the amount to the buyer.
Note: You can view the total available amount for refund will be displayed under the refund amount field.
Once the full or partial order amount is successfully refunded, the order status changes to "Refunded" or "Partially refunded. At this point, a new transaction (TID) will be generated. You will see the new transaction status in the Novalnet Transaction Details section of the order. Refer to section Transaction Overview for more details about the Order notes.